The Hatteras IT Service Desk is the central point of contact for technology support and service requests within Hatteras Printing.
Use the IT Service Desk for assistance with:
Password resets
Software issues and requests
Hardware problems
Printer and copier issues
Email and Microsoft 365 support
VPN and remote access
New employee setup requests
Access requests
General technology questions
How to Request Support
Submit a Ticket
The preferred method for requesting assistance is to submit a ticket through the Hatteras IT Service Desk portal.
You may also request support by emailing:
Emails sent to this address will automatically create a support ticket.
Track Your Requests
Once a ticket has been submitted, you can return to the portal at any time to view the status of your request and review updates from IT.
IT Support Hours
Office Hours
Monday: 7:00 AM – 3:30 PM (In Office)
Tuesday: 7:00 AM – 3:30 PM (Remote)
Wednesday: 7:00 AM – 3:30 PM (In Office)
Thursday: 7:00 AM – 3:30 PM (Remote)
Friday: 7:00 AM – 3:30 PM (In Office)
Contact Information
IT Support Email:
it-support@4hatteras.com
Urgent Issues
If a technology issue is impacting production or preventing employees from performing critical business functions, please submit a ticket and follow up directly with IT if immediate assistance is required.
Thank you for helping us keep requests organized through the Hatteras IT Service Desk.
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